FAQ

When will my order be posted?


All orders received before Midnight on a Saturday are roasted, packed & shipped on the Monday. For more info see the Shipping & Returns page.




How long will deivery take?


We use Royal Mail for all our shipping. Our Free shipping will usually arrive within 3-5 days of postage however Royal Mail only guarantee delivery within 28 days. The Royal Mail Tracked 24 service aims to deliver the parcel within 1 day of postage but we cannot be held responsible if there are delays. Our EU and REST OF THE WORLD shipping (under 2kg) is handled by Royal Mail in the UK and then passed on to local postage companies in the destination country. For orders above 2kg we use DPD. Delivery times can range between 5-28 days. All our EU and REST OF THE WORLD postage is International Tracked.




Do you sell ground coffee?


We do not sell coffee ground. A lot of taste is lost when you pre-grind the coffee rather than grinding just before brewing. We feel like we could not guarantee the full taste experience we want you to enjoy by selling the coffee pre-ground. By selling beans this also allows you to brew the same coffee in different ways. If you would like any advice on grinders please drop us an email to abstractcoffeeroasters@gmail.com and we'll be happy to help.




Do you sell coffee in bigger sized bags?


We do not currently offer coffee in bags bigger than 250g. This allows the coffee to stay fresher as you can open bags as and when you need them.




Will my order fit through the letter box?


Orders of one bag of coffee are packaged to fit through a standard letter box, larger orders may not fit through.




Is your coffee Fair Trade?


We don't sell Fair Trade coffee, we always pay farmers more than the price they could get for selling their coffee to Fair Trade. Head over to the Transparency Report section of our website to see the price we paid to producers compared to the Fair Trade price and C Price (market price).





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